Frequently asked questions

HOW DO I PLACE AN ORDER ON AMBEROSBABIES.COM?

Ordering at AmberosBabies.com is easy and safe. Once you have found items you would like to purchase, click on the "ADD TO SHOPPING CART" button to place them in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card/Pay-Pal information.

IS IT SAFE TO ORDER ON AMBEROSBABIES.COM?

Yes, it is safe to order on AmberosBabies.com. We use industry-standard encryption technologies when transferring and receiving customer data.

SHOULD I CREATE AN ACCOUNT?

Creating an account helps to make the ordering process easier. By creating an account you will be able to see all your previous orders, last order status and will not have to repeatedly fill in your personal information when placing a new order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment by Visa, MasterCard, Discover, American Express and PayPal.

WHAT SHIPPING OPTIONS ARE AVAILABLE?

There are few shipping options to choose from: Registered Lithuanian Post mail (FREE SHIPPING), DHL Worldwide or TNT Express.

HOW QUICKLY DO YOU SHIP AN ORDER ONCE IT IS PLACED?

We ship ordered items in 1-2 business days.

HOW DO YOU GUARANTEE PRODUCTS ARE MADE FROM 100% NATURAL BALTIC AMBER?

We give Certificates of Authenticity certifying that the item is made from natural Baltic amber and comply with all quality standards.

DO YOU GUARANTEE QUALITY OF YOUR PRODUCTS?

We guarantee that our products are of the highest quality. Any defective item will be replaced by high quality item or money will be refunded.

Will I receive products looking exactly as on the website?

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

WILL MY AMBEROSBABIES.COM PURCHASE ARRIVE GIFT-WRAPPED?

All AmberosBabies.com purchases arrive in the signature AMBEROS box, tied with an ivory satin ribbon as well as nice organza bag which is comfortable to keep the jewelry in every day.

HOW DO I CARE FOR MY AMBER JEWELRY?

Baltic amber is a tree resin, a delicate material that must be handled with special care. To ensure that your Baltic amber product remains in the best possible condition over an extended period of time, please follow this advice:
• Store jewelry in a soft pouch (which is included in individual packaging for each item) to avoid scratches.
• Polish Baltic amber items with a soft cloth to maintain its shiny surface.
• Advice your customers to remove jewelry before swimming, and/or applying products (e.g. hairspray, soap, or lotion), as this could harm the surface and reduce shining.
• Avoid hard contact (i.e., knocking against objects) that can scratch Baltic amber item.

HOW CAN I MAKE RETURNS?

We accept returns shipped within 7 workdays after your order is received. A refund will be made to the purchaser.

WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY PURCHASE?

In case of any questions, comments or queries, please contact us at info@amberosbabies.com or click on the “CONTACT US” button you will find on each of our website pages.