Customer service

ORDER PROCESS

Products and prices are as shown on the Website. Please note that after your order is confirmed, no requests to change or cancel it is are accepted.

HOW TO ORDER

Shopping CartPlease use your Shopping Cart as you would in a shop. Simply add the products you would like to buy. Placing a product in your Shopping Cart holds no obligations. If you change your mind, you can remove the item any time.

How to add a product to your Shopping Cart:

If you want to add a product to your Shopping Cart, just click on the 'Add to Shopping Cart' button.

How to view the contents of your Shopping Cart:

You can view the contents of your Shopping Cart at any time by clicking on the Shopping Cart icon in the upper right hand corner of the website page.

How to change the number of products in your Shopping Cart:

If you want to change the quantity of the items that are placed in your Shopping Cart, enter the desired quantity and click anywhere on the screen to update the quantity of items in your Shopping Cart.

REGISTRATION

If you are a registered user, your address information will be saved for future visits and purchases.

WHY REGISTER

• Speed up online shopping by keeping your personal information recorded.
• View your order status at any time online.
• Your registration details are protected by your personal password.
• Easily place orders with your username and password.

SHIPPING

The goods ordered will be delivered to the address you provide while creating your account.

Here you can find our holidays when no orders can be shipped (orders will still be processed on the following days):
• January 1st – New Year’s day
• February 16th - Lithuania’s independence day
• March 11th - Lithuania’s independence restoration day
• April 21st - Easter
• May 1st – Labour day
• June 24th – Midsummer day
• July 6th - Republic day
• August 15th - Feast day of the Assumption of Mary
• November 1st – All Saints’ day
• December 24th – Christmas Eve
• December 25th – Christmas 1st day
• December 26th – Christmas 2nd day

DURATION OF SHIPMENTS

a) to European countries
(Albania, Andorra, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Liechtenstein, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City.)

Lithuanian Post Mail delivery time is 5-7 business days
DHL Worldwide delivery time is 1-2 business days
TNT Express delivery time is 1-2 business days

b) to the rest of the world
Lithuanian Post Mail delivery time is 14-21 business day
DHL Worldwide delivery time is 3-4 business days
TNT Express delivery time is 3-4 business days

PAYMENT

Payment conditionsThe purchase price for goods ordered is due when you place your order through AMBEROSBABIES.COM.Payment can be made by Visa, MasterCard, American Express or PayPal.
We guarantee the highest security level for every purchase. Payment data are collected through the most technologically advanced encryption systems (SSL).

3D-SECURE

The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.

PAYPAL

PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly.

You may also pay by bank wire transfer. Please contact Customer Service at info@amberosbabies.com with your order and you will be sent a Proforma Invoice with payment details. Amberos will not charge a fee for paying by bank wire transfer, but please ensure that we receive the full payment amount. Please note that some financial institutions may charge you a fee for using a bank wire transfer.As soon as a full payment is received, we start the order process.

Note: Customers from European Union countries* please read carefully:Goods for customers from EU countries will be charged with 21% VAT tax according to European Council Sixth Directive 77/388/EEB Article 28 (c) (A).
Exemption from VAT tax: if the customer (private person or company) from EU state is a VAT tax payer, please let us know your valid VAT number and your goods will be charged with 0% VAT tax.

*Member states of European Union (EU) are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

RETURNS

Our mission is to guarantee you full satisfaction while purchasing at AMBEROSBABIES.COM. If you are not satisfied with the order, you can return purchased products within 7 business days from the date when you received them from the Vendor.

AMBEROS will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the Return Form and the original AMBEROS packaging. 

The products may be returned by shipping the parcel through the shipping agent indicated by the Vendor (Registered Post Mail) or through another shipping agent. It is not possible to return an item in exchange for another. Returns should be sent to our Customer Service Center at:

MB Amberos
Rutu takas 41
Palanga LT-00143
Lithuania 

 

REFUND TIMES AND PROCEDURES

After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever form of payment you used (Credit/Debit Card/Wire transfer/PayPal), the refund procedure will start within 7 days after the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the conditions above.The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:

• by Credit/Debit Card/Wire transfer: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
• by PayPal: refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card.